Support center
Frequently Asked Questions
Clear answers about direct licensing, commercial playback, subscriptions, and the OJA Player.
Updated April 15, 2026Legal Compliance and PRO-Free
What does it mean that OJA Streaming is "PRO-Free"?
It means the music delivered through OJA Player is directly licensed by OJA Streaming and is not represented by performing rights organizations such as SOCAN, SACM, SGAE, BMI, or ASCAP. No additional PRO royalties are required for the exclusive playback of the OJA catalog under an active OJA license.
Will I receive a legal license certificate?
Yes. Upon subscription, we issue a digital certificate linking your business to our public performance license, which can be presented during any inspection.
What happens if an inspector from a PRO visits my business?
You simply present your OJA Streaming certificate. It proves that the OJA catalog being played through OJA Player is licensed directly from us for commercial public performance.
Does this license cover both copyright and neighboring rights?
Yes. It covers both composition and master recording rights, as we own 100% of the rights to our catalog.
Can I cancel payments to local performing rights organizations if I use OJA?
Yes, but only if you use our catalog 100% of the time. If you or your staff play radio, TV, Spotify, YouTube, or any external music source even for a few minutes, those PROs may have the legal right to charge you. The OJA guarantee applies only to the OJA catalog played through OJA Player and does not cover external music or other content.
Is the license valid internationally?
The direct OJA license applies globally to the OJA catalog played through OJA Player under an active license. Customers remain solely responsible for external content and for requirements unrelated to rights controlled by OJA Streaming.
PRO Inspections & Intimidation Guide
What should I do if a PRO inspector threatens or intimidates me?
First, do not panic and remain calm. Follow this protocol:
- Do not sign anything. Never sign a paper, tablet, or acknowledgement of visit.
- Do not pay or provide financial information. Never pay on the spot or share banking details.
- Show only the OJA certificate. State that your establishment only plays directly licensed OJA music.
- Do not provide additional business information. Refer further questions to management.
The inspector claims the OJA license "is not valid in this country" or is "illegal." What do I do?
Do not argue. Explain that the legal chain of title and PRO-Free status of the catalog is verified and ask the inspector to contact OJA Streaming directly. Then email support@ojastreaming.com with the details of the visit.
How should I instruct my employees to handle an inspection?
- Identify and redirect: contact the manager or business owner immediately.
- Show the certificate: point out the printed or digital OJA Streaming certificate.
- No signature, no statements: employees should not sign documents or provide business details.
Usage and Catalog
Can I use my personal Spotify or Apple Music account in my business?
No. Personal streaming accounts are not licensed for commercial public performance. OJA provides a dedicated commercial-use platform.
How often is new music added?
We update our catalog monthly so clients always have fresh and relevant sound environments.
Does the music include ads or interruptions?
Never. The service is 100% ad-free to maintain a professional atmosphere in your space.
Can I create my own playlists within the platform?
No. OJA Streaming is a curated professional music service rather than an on-demand personal playback tool. You can choose among the curated radios and sound environments available in the OJA catalog, but custom playlists and individually tailored programming are not included.
Technical Implementation
What equipment do I need to run OJA Player?
OJA Player runs on Windows 10 or Windows 11 (64-bit) and is designed for reliable commercial use on affordable hardware.
Minimum requirements:
- Windows 10 or Windows 11 (64-bit)
- Intel Core i3 (6th Gen), AMD Ryzen 3, or better
- 4 GB RAM; 8 GB recommended
- 500 MB available storage; SSD recommended
- Stable broadband internet connection
- 3.5 mm, USB, Bluetooth, or HDMI audio output
What happens if my internet connection is interrupted?
Music already downloaded to OJA Player continues playing normally. Internet access is only required to receive new content, updates, and license verification.
Is OJA Player compatible with professional audio systems?
Yes. Connect your Windows device to an amplifier, mixer, or powered speakers through the audio output supported by your equipment.
Subscription and Payments
How does the free trial work?
You receive one trial seat with full access to the OJA catalog and a temporary commercial license for 7 days. No card or payment mandate is required, the trial does not renew automatically, and access expires at the end of the trial unless you manually purchase a paid plan.
What payment methods do you accept for businesses?
When available during checkout, paid subscriptions may use the secure bank payment options presented through GoCardless. Available methods may vary by the customer's country and banking network.
Why do you use Direct Debit instead of credit cards?
Bank debit provides greater continuity for business subscriptions and reduces interruptions caused by expired cards. When available during checkout, GoCardless will display the exact authorization flow securely.
Are there long-term contracts?
No. You can choose monthly subscriptions or annual plans with discounted pricing.
What does the subscription include?
Every paid plan includes full access to the OJA catalog, technical support, a Direct Public Performance License for the registered commercial location or zone, and one concurrently active OJA Player for each purchased seat.
Does pricing vary depending on business size?
Yes. Plans are available for 1, 3, 5, or 10 seats, with monthly or annual billing. The first seat uses the standard rate and every additional seat in these packages receives a 30% discount. Organizations needing more than 10 seats receive custom pricing.
Support and Reliability
How can I contact support?
For technical support or billing inquiries, email support@ojastreaming.com. We respond within 2–3 business days, Monday through Friday.
What if my business has multiple zones?
Each concurrently active OJA Player requires one seat, whether it serves another zone in the same property or another registered commercial location. Choose the 3, 5, or 10-seat package that matches your required capacity; every additional seat after the first receives the published 30% discount. More than 10 seats are handled through a custom plan.